Client Experience Analyst

CrewSafe® is a recognized leader in providing risk management solutions to the worldwide Food Service, Convenience Store, Hospitality, Retail and Food Processing industries.

We have an immediate full time opening for a Client Experience Analyst possessing strong organizational and client retention competencies. This is a great opportunity for those of you who enjoy customer service and would like to pursue a sales career.

Responsibilities

  • Conduct active client outreach via verbal and written communications.
  • Gather and communicate client needs to the business development team so that we can add value to the services and products our clients provide to their clients
  • Manage multi-line inbound calls, as well as, assist clients and potential clients with their needs.
  • Follow up with clients on warranty, marketing and other programs
  • Assist the business development team with sampling requests and customer service follow ups.
  • Manage data entry including order entry and Account Management utilizing SAP and SalesForce software
  • Prospect and gather information on potential new markets and industries.

Requirements / Experience

  • Data entry Accuracy, Accuracy, Accuracy and Organizational Skills are key to your success.
  • Must have a minimum of 5 years of client relations experience with high level contacts
  • Must have excellent written and tele-communications skills.
  • Must have a high school diploma. A 4 year degree is highly desirable.
  • Prior experience with SalesForce and SAP a plus

Other Characteristics

  • Professional demeanor with strong interpersonal skills.
  • Have ability to multi-task and show proven success working in a high pace work environment.
  • Have a collaborative, team-oriented personality.
  • Self-motivated and self-managed.

Compensation Package

  • Compensation based on experience
  • Includes medical, dental, vision, vacation, holidays, 401K, and Profit Sharing.

For Consideration please submit:

  • Updated Resume
  • Salary history
  • Cover Letter

Apply Now

  • Date December 1, 2018
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